ADVANCED CUSTOMER SERVICE

"Ryan Herco Flow Solutions's customer service software gives us a precise record of stock status, shipments, technical detail, and product price and delivery. In a single call, we have all the information necessary to meet the demanding needs of the export marketplace."

Jim Whitman
J.R. Whitman Company

You Deserve Instant Access To Information And The Highest Level Of Service Efficiency

Ryan Herco Flow Solutions's employees are not only the industry's most knowledgeable, they're also the industry's best equipped. We've given them the tools to serve you in the fastest, most efficient way possible.

Our Advanced Customer Service (ACS) software puts the customer first. Because we carefully log all customer activity and share information on your product preferences and service requirements on-line, any Ryan Herco Flow Solutions's customer service representative at any location across the nation can assist you with your inquiry in a matter of minutes. No waiting to talk to an "assigned" representative!

A keyword search option provides instant access to technical information, and physical properties of materials. With a keystroke we can send you specific information from our library of technical literature, saving valuable time.

ACS opens communication throughout our corporation to enable us to serve you as a team. If your requirements demand additional assistance, ACS informs the appropriate people immediately. You're free to do your work, while we do ours.

Keeping our promises is easier than ever. Notes are logged on-line to capture valuable information about your product and service preferences. If a callback is required tomorrow, we schedule it and you get your answer.

Above all, our computer software keeps us organized, allowing us to serve you in a consistent manner. Information is available wherever and whenever across the corporation. Callbacks, visits, and sales transactions are scheduled and logged automatically. Nothing gets lost in a paper-trail, while documentation is available upon request.